How many languages is it possible to browse in?
English and French.
Is it possible to receive periodic information via email about Parme Marin's latest new products and offers?
Yes. By simply signing up to the Newsletter you will receive information on Parme Marin's latest products, lookbook and events.
Can I cancel my Parme Marin Newsletter subscription?
You can easily cancel your subscription by clicking on unsubscrib at the bottom of the Newsletter that you have received.
You will receive an email with your new password.
How do I recover my forgotten password?
If you have forgotten your password, you can recover it in the sign in section, click on "forgot password".
- we are discontinuing this item.
Are out-of-stock items restocked?
If an item is "not available", it means that : - it is out of stock for now and we will try to restock it as soon as possible
Email us at firstname.lastname@example.org to find out.
Will I receive the same product that I see in the photo?
Our products are hand crafted. They may be slight differences in the final product.
If you do not receive an email, contact us at email@example.com
How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email.
Can I track my order?
Yes, you can see the updated status of your order in real time by going to the UPS or USPS website.
Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
What should I do if I receive a faulty item?
Parme Marin only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact us at firstname.lastname@example.org
What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please contact us at email@example.com
What payment method can I use to make my purchase?
We offer the following payment methods: Visa, Mastercard and discover.
For payments with Visa and Mastercard only SET transactions (secure electronic transactions) are accepted.
Is it safe to use my credit card on the website?
Yes, the data is transmitted SSL-encrypted.
After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise the order will be cancelled.
- The card may have expired. Check that your card is still valid. - You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit. - You may have entered some information incorrectly. Check that you have filled in all the required fields correctly.
Why might my credit card be refused?
Your credit card may be refused for any of the following reasons:
Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. -never a PO Box)
Option 1 : 3 to 5 business days, Option 2 : 5 to 10 business days.
How long will my order take to arrive?
Delivery times depend on the type of delivery selected.
It will also depend on the country we are shipping too.
Delivery to the USA will be free of charge for purchases started at 250$. To get delivered out of the USA, you will have two options : between 3-5 days or 6-10 days.
How much do I pay for delivery service?
The price would vary depending on this and the delivery location.
Can I track my order?
Yes, you can track your order in real time by going to the UPS or USPS website with the tracking number that was sent to you via email.
You will have to send us an email and give us the reason why you want to return this item.
How can I return an item?
Items must be in their original condition and you will be required to present the corresponding receipt.
How long do I have to return an item?
All returns must be made within 14 days from the date of receiving the order.
Do I have to pay anything to return my items?
Returns are at your expenses.
(the items have to be in perfect condition, everything must be intact and will no show any traces that they have been worn).
How will I receive my refund?
Once the return has been approved, you will receive your refund via the same means used to make your purchase.
Remember that payments to your credit card always depend on your bank / building society.
When will I receive my refund?
Once the return has been approved (the items have to be in perfect condition, everything must be intact and will no show any traces that they have been worn) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
What should I do if the refund amount is incorrect?
Contact firstname.lastname@example.org, and we will solve the problem as quickly as possible.
Parme Marin won't be responsible for any product that has not been properly identified and authorized for return in accordance with www.parmemarin.com’s return policy.
Parme Marin reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
Can I exchange my products?
Yes, If you wish to exchange an item, you have to contact us at email@example.com
How long do I have to make an exchange?
All exchanges must be made within 14 days of the e-mail confirming shipment.